We at Modatrust.com want you to be happy with your purchase in every way. You might be qualified for a refund if, for any reason, you’re not happy with your purchase. However, with us, refund procedure is an easy and hassle-free process. We have created a refund policy which is presented in lucid language containing terms and conditions one should know. We want our customers to get though the refund process smoothly and thus we have crafted a hassle-free refund procedure. You can go through the policy before initiating the process in order to get the most out of it.

Below are the situations in which we accept refund request:

  • We take a full responsibility of re-shipping of the parcel if wrong parcel is shipped due to errors from our end. We will either re-ship the products for free or we give your money back.
  • You can initiate the refund process if you receive damaged or torn parcel. We will be needing images of the damaged parcel to initiate refund procedure.
  • We ensure fastest shipping but in some unfortunate events the shipping might get delayed. In such situations, we ship the products for free. No extra shipping cost.

In events such as when the shipping address is wrongly put in by the customers, no refund will be given if the parcel reaches to the wrong address. Also, if you fail to provide us images of damaged parcel, a refund process cannot be put.

Once your refund process is accepted and processed, we either re-ship the products with no shipping cost or we refund the money. The refund amount gets credited in the customers’ credit card bank account and it will take 10 to 15 business days to get reflected.

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Frequently asked questions

My order hasn't arrived yet. Where is it?

A seemingly elegant design can quickly begin to bloat with unexpected content or break under the weight of actual activity. Fake data can ensure a nice looking layout but it doesn’t reflect what a living, breathing application must endure. Real data does.

Do you deliver on public holidays?

Websites in professional use templating systems. Commercial publishing platforms and content management systems ensure that you can show different text, different data using the same template. When it's about controlling hundreds of articles, product pages for web shops.

Do you deliver to my postcode?

If the copy becomes distracting in the design then you are doing something wrong or they are discussing copy changes. It might be a bit annoying but you could tell them that that discussion would be best suited for another time. At worst the discussion is at least working towards the final goal of your site where questions about lorem ipsum don’t.

Is next-day delivery available on all orders?

A seemingly elegant design can quickly begin to bloat with unexpected content or break under the weight of actual activity. Fake data can ensure a nice looking layout but it doesn’t reflect what a living, breathing application must endure. Real data does.

Do I need to be there to sign for delivery?

Websites in professional use templating systems. Commercial publishing platforms and content management systems ensure that you can show different text, different data using the same template. When it's about controlling hundreds of articles, product pages for web shops.